#232: Taking care of business by taking care of your people

with Erica Ingham

Our Guest Mentor:

Erica is CFO at Mediacom North where she is also has responsibility for leading HR amongst other departments. and also has responsibility for HR. Prior to joining Mediacom Erica worked for BBC Radio, MTV, Chello Media and 20th Century Fox as well as in practice at summ.it.  

Erica holds an IoD Certificate in Company Direction and is a Non-Exec Board member and Audit Committee member of Creative England. Erica holds a CGMA designation and is also a Master NLP Practitioner. 

Key Quotes From the Episode: 

 “Technical expertise is almost a given, what I’m looking for is drive, how they think and how they’ll fit in with the rest of the team and all those softer skills are so important, there are some that you can’t learn but there are some that you can.” [13:35] 

It’s important to help employees blend their work with their personal lives.[17:51] 

Pick your battles.[21:49] 

Only stupid person does the same thing twice whilst looking for different outcome.“[26:45] 

 (Other resources and how to connect with Erica below). 

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Key Points From the Episode: 

[03:22] – Erica shares her career journey being a language graduate and wanted to travel the world when she was convinced by her school advisor to join CIMA and recently became member of the regional board. Erica worked with Marks & Spencer, MTV, Fox Film, BBC Radio also with other businesses at the North West doing turn-around work, acquisition, sales and fund raising. Later joined and currently work at Mediacom. 

[07:12]  Erica’s career in the media industry happened by chance, accident, by purpose or mix of everything 

[09:36 The moment that stand-out in Erica’s career journey when she worked at Amsterdam, being in a new place and handling multi-cultural team. 

[11:17] – The early days of Video On Demand and how much of the industry saw it coming but some were still not ready to accept it.   

[12:42]  Handling people and financial responsibilities is essential in digital media business.   

[14:09] – The People skills that Finance and Accounting professionals must learn as they progress in their career.  

[16:06] – Approach to improve diversity in teams; 

  • Training and personality development  
  • Employee’s mental health support  
  • Improvement in recruitment process 
  • Work flexibility 

[18:26] – Challenges on achieving fantastic work environment by having neurodiversity program. 

[19:40 Erica’s shares her thoughts on neurodiversity and how common it is at the workplace.  

[21:48] – Pick your battles, best advice received by Erica. 

[22:45] – Resources Erica recommend to our audience to check. 

[24:21] – Erica’s thoughts on use of NLP training and its best use in the business. 

[25:00] – Best way to connect to Erica  

[26:09] – Erica parting thoughts to our audience on the significance of our employees in the business. 

Resources Mentioned: 



Coaching for Performance, Fourth Edition: GROWing Human Potential and Purpose 

The Principles and Practice of Coaching and Leadership by John Whitmore, Erik Synnestvedt 


Neuro-linguistic programming (NLP) 



British Dyslexia  


Mind UK 


Autism UK 


Connect with today’s guest: 

LinkedIn Profile: ﷟HYPERLINK “https://www.linkedin.com/in/karlhkern/” https://www.linkedin.com/in/erica-ingham-85897010/ 


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