Our Guest Mentor:
Scott Hirsch is Finance Director Customer Service Pricing & Recurring Revenue Generation at Dell EMC the third largest privately controlled company on the planet following the acquisition of EMC in 2016. Scott’s team is tasked with protecting and growing $4bn+ of prepaid and renewal maintenance revenue and is a big user of cognitive computing technologies to combine data in legacy Oracle & SAP systems with business partnering to provide insights into optimising customer lifetime value, deerling benefits for end user customers and Dell EMC via better pricing of services.

Key Points From the Episode:
• Why Services Finance is a great areas for Finance & Accounting to add value and make an impact in.
• 3 steps to take to get intimate with your data and then the opportunities you can leverage it for.
• Why mapping out the customer journey is so important, even in Finance.
• A number of ways how Finance can remain relevant.

For detailed time stamped show notes, links to resources mentioned, and further contact details for our guest check out sitnshow.com/podcast/006.