“If you want your customer experience to be top you need your employee experience to be top as well,”

as our guest mentor Jennifer Sturch who also helps us deconstruct on todays’ episode:
– Aha moment at McDonald’s on people first and service focus
– Best bit of advice Jennifer ever received on personal growth
– Learning and improvements made in response to the recent COVID19 incidents
– A finance perspective on the effect of employee first approach

If you enjoyed this episode, check out our time-stamped show notes, key quotes, resources and ways to connect with our guest mentor and more at sitnshow.com/podcast/244.

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